Shipping policy
Shipping Policy (14-Day Delivery)
Processing Times
Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
Shipping Time
Our standard shipping timeframe is 7–14 business days, depending on your location and the availability of the products ordered.
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United States / Canada: 7–14 business days
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United Kingdom / EU: 7–14 business days
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Australia / New Zealand: 7–14 business days
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Other international locations: 10–20 business days
These timeframes refer to shipping only and do not include processing time.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may apply when available.
Order Tracking
Once your order ships, you will receive a tracking number and a link to track your package. Tracking may take 1–3 days to update.
Delays
Shipping times may be extended during holidays, high-volume seasons, customs inspections, or unforeseen carrier delays. We are not responsible for delays caused by shipping carriers or customs.
Incorrect Address
Customers are responsible for providing accurate shipping information. We cannot replace or refund orders shipped to incorrect addresses provided at checkout.
Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, please contact the carrier directly. We are not responsible for lost or stolen packages but will assist in opening an investigation if possible.
Customs, Duties & Taxes
International shipments may be subject to customs fees, duties, or taxes. These fees are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, feel free to contact us at:
📧 support@pawfydecor.com